Refund Policy for ReLeaf Therapy Oil
https://maps.app.goo.gl/YEhbSfvgdKsFcLys9https://maps.app.goo.gl/YEhbSfvgdKsFcLys9 Effective Date:
27-Nov-2024
At ReLeaf Therapy Oil, customer satisfaction is our top priority. We are dedicated to providing high-quality products and services. However, we understand that there may be instances where you are not entirely satisfied with your purchase. This Refund Policy outlines our guidelines for returns, refunds, and exchanges to ensure a transparent and smooth resolution process.
1. Eligibility for Refunds and Returns
We offer refunds and returns under the following conditions:
1.1 Damaged or Defective Products
If you receive a product that is damaged, defective, or not as described, you
are eligible for a refund or replacement.
1.2 Incorrect
Products
If you receive a product that is different from what you ordered, we will
rectify the error by issuing a replacement or a refund.
1.3 Change of Mind
While we strive to accommodate our customers, we do not accept returns or refunds for products purchased due to a change of mind.
1.4 Unopened
and Unused Products
To qualify for a refund, the product must be in its original condition,
unopened, and unused.
2. Non-Refundable Items
Certain items are not eligible for refunds or returns, including:
Products that have been opened, used, or damaged by the customer.
Items purchased during sales, promotions, or with discount codes, unless they are defective or damaged.
Gift cards or vouchers.
3. Return Timeframes
3.1 Standard Return Period
All return requests must be initiated within 30 days of
receiving your order.
3.2 Defective Product Returns
For defective products, you must notify us within 7 days of
receiving the item to ensure eligibility for a refund or exchange.
4. Process for Returns and Refunds
4.1 Step
1: Contact Customer Support
Email our customer support team
at support@releaftherapy.com with the subject line “Return Request” or “Refund Request.”
Include your order number, proof of purchase, and photos of the product showing the issue (if applicable).
4.2 Step
2: Approval Confirmation
Our team will review your request and respond within 3-5 business days with instructions on how to proceed.
4.3 Step
3: Returning the Product
If approved, you will beprovided with a return shipping address.
The product must be securely packaged to prevent damage during transit.
4.4 Step
4: Inspection and Processing
Once we receive the returned
product, we will inspect it to ensure it meets the return conditions.
If approved, the refund will be processed within 7-10 business days.
5. Refund Methods
5.1 Original Payment Method
Refunds will be issued to the original payment method used during the purchase.
5.2 Processing Time
Depending on your payment provider, it may take an additional 3-7
business days for the refunded amount to appear in your account.
5.3 Shipping Costs
Shipping costs are non-refundable unless the return is due to an error on our
part (e.g., incorrect or defective products).
6. Exchanges
If you wish to exchange a product:
Follow the same return process outlined above.
Specify that you prefer an exchange instead of a refund.
Exchanges are subject to product availability. If the desired product is unavailable, we will issue a
refund instead.
7. Lost or Delayed Refunds
If you haven’t received your refund within the expected timeframe:
Check with your bank or credit card provider, as processing times may vary.
Contact us at info@releaftherapyoil.com
if the issue persists, and we will assist you.
8. Shipping for Returns
8.1 Customer Responsibility
The customer is responsible for covering return shipping costs unless the return is due to a defective or incorrect product.
8.2 Shipping Insurance
We recommend using a trackable shipping service and purchasing shipping insurance. We are not responsible for lost or damaged items during return
shipping.
9. Cancellations
Orders can only be canceled if they have not yet been processed or shipped. To cancel an order:
Contact us immediately at info@releaftherapyoil.com or call our customer service line.
If the order has already been shipped, it will be treated as a return, and the refund policy will apply.
10. Custom and International Orders
10.1 Custom Orders
Custom or personalized products are not eligible for refunds or returns unless
they are defective or incorrect.
10.2 International Orders
For international orders, customers are responsible for return shipping costs
and any applicable customs fees.
11. Exceptional Circumstances
We understand that every situation is unique. If your concern does not fall under the guidelines listed above, please contact us, and we will do our best to find a suitable resolution.
12. Contact Information
For any questions or concerns regarding our Refund Policy, please reach out to us:
Email: info@releaftherapyoil.com
Phone: 910-502-4517
Address: PO Box 25111 Fayettevillle NC 28314.
